We’re Open Today

Health & Safety Guidelines

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Health & Safety Guidelines

Monitor this page for up-to-date information on changes in upcoming programs, events, or museum and theater operations.
 
Effective Upon Building Reopening for Admission 
 
We're excited to reopen the Fleet Science Center building and to safely welcome you, your family and loved ones to explore our exhibit galleries and IMAX® films. Guided by the recommendations of state, city and county public health officials, as well as input from our employees and members, we developed a comprehensive plan to welcome employees, volunteers and visitors safely into the building. We'll monitor the efficacy of these guidelines in real-time and make further adjustments as needed.
 
Top Things You Should Know
 
The Fleet will monitor the efficacy of these guidelines in real-time and make further adjustments as needed:
  • All visitors ages 2 and up, employees and volunteers are required to wear a mask or face covering and to practice physical distancing while in the building, regardless of vaccination status.    
  • Increased frequency of sanitization with our hospital-grade Protexus Electrostatic Disinfecting Sprayers throughout the day. High-traffic areas will close for 10 minutes to allow for a deep clean.
  • The Heikoff Giant Dome Theater will be open with reduced capacity. Every other row will be blocked off and require three empty seats in between people in different households. 
  • Kid City will be open for our 5 and under friends with additional cleanings hourly throughout the day. Sanitizing stations and bins for small used items have been installed. 
  • Some exhibits may be set up in different areas to provide more space for exploration. 
  • In order to reduce time standing in line, online ticket purchases are encouraged.  Purchase your tickets here!
  • The Craveology Café and North Star Science Store processes have been updated in compliance with County public health restaurant and retail guidelines.

We have enhanced all of our cleaning and operation procedures to protect the safety of our employees, volunteers and visitors. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the CDC, senior citizens and visitors with underlying medical conditions are especially vulnerable. By visiting the Fleet Science Center, you voluntarily assume all risks related to exposure to COVID-19. If you do not adhere to the guidelines, we will ask you to leave without a refund.


Screening Protocol

  • Non-invasive, non-contact temperature and wellness checks for volunteers and employees. 
  • All visitors, volunteers and employees, age 2 and above, will be required to properly wear a face covering to enter, regardless of vaccination status. If visitors do not have facial coverings, we will provide one.
  • Gloves for adults and kids can be provided if asked.
  • All visitors must adhere to physical distancing guidelines.
  • All sick visitors or those who have been in contact with someone with COVID-19 symptoms in the past 14 days must stay at home. 
 
Physical Distancing  
 
The physical distancing of a minimum of six-feet must be maintained:
  • Between employees, volunteers and the general public.
  • Between employee workstations, counters, aisles, etc.
  • For all activities, including queueing lines (outside, inside, theater lobby), ticket counter, cash stations, restrooms (when possible) and hand wash stations.
 
Queuing
  • Center doors in front of the fountain will serve as the main visitor entrance, with an employee present, ensuring all guests have face coverings and directing them to either Ticket Counter to purchase tickets or scanner if the ticket was purchased online.
  • The main entrance queue will be outside the building with markers identifying 6’ distancing. The line will form on the sidewalk on Park Boulevard, adjacent to the building.
  • The Craveology Café queue is in front of the Café. 
  • Guests are encouraged to purchase on-line tickets to avoid physical interaction.
 
Overall Sanitization
  • Enhanced and increased disinfection of all high-contact surfaces; including but not limited to exhibit galleries, Heikoff Giant Dome Theater, Craveology Cafe, North Star Science Store, payment portals and public restrooms.
  • Additional hand sanitizers added throughout the building.
  • Extra hand wash station has been added to Kid City to promote visitor hygiene and safety.
  • Kid City to be cleaned on a scheduled basis.
 
Additional cleaning
  • All exhibit areas and restrooms will be on a Protexus sanitation schedule. Individual areas will be sanitized every other hour and closed for 5-10 minutes to allow for the 4-minute time for proper disinfection.
  • Cleaning disinfection of the whole facility will be done nightly after closing.
  • Hand sanitizer will be available for visitors throughout the building. 
  • VR riders queued in family groups only, seats and headsets cleaned before each ride.

Giant Dome Theater

  • Physical distancing will be controlled by closing every other row of seats in both the upper and lower areas. Announcements will be given to inform that three-seat separation is needed between parties.
  • Face coverings must be worn in the queue, walking to their seat and upon leaving their seat. Face coverings may be temporarily removed during the film for eating or drinking, only.
  • Protexus cleaning will be done after every show on seats and handrails, this will be included with the custodial sanitization rotation. 

Museum Galleries

  • Revised gallery layout to enable visitors to maintain proper physical distancing.
  • Removal, modification and relation of interactives that pose high exposure potential.
  • Hand Sanitizers at each gallery entry. 
  • The option of gloves is available for visitors, if they wish to use them, at select interactives.
  • Clean bin/dirty bin for some props/prompts at select interactive areas.
  • Kid City will be open from 10 a.m.–4:30 p.m. Space to be cleared out of visitors and cleaned hourly. Small items (balls, fruits, blocks) to be swapped out or cleaned as needed. A bin will be available to place used items in for cleaning.
  • Studio X will be open Saturday and Sunday, from 11 a.m.–4 p.m., with a limited capacity.
  • Groups or parties larger than 10 visitors will not be allowed to enter the museum at the same time. We currently will not be offering group-sales discounts or host birthday parties, special events or on-site field trips.

Food & Beverage 

  • Contactless or single-use menus, indoor electronic menu and outdoor stanchion sign.
  • Premade/prepackaged food and snacks made available for visitor convenience.
  • We will provide a safe delivery method of food orders to prevent unnecessary contact.
  • Guests will wait for their made-to-order items on the patio.
  • The condiment station will be removed to limit unnecessary common touchpoints.
  • The outside cafe seating area is modified to maintain six-foot distance guidelines between groups for comfort and safety.
  • Physical distancing markers for queuing inside and outside of the cafe.
  • Providing sanitizer for guests at each POS station.
  • Plexi shields have been installed between cashier and guest to reduce close interactions. 
  • Enhanced sanitizing and wipe downs of all surfaces for continued sterilization of common areas.

Gift Store

  • Sanitizer is available at the cash wrap.
  • Credit card machine sanitized in between each transaction.
  • Plexi shield between guest and cashier.
  • Limit one employee behind the cash wrap at a time.
  • Queuing marks on the floor to ensure proper distancing.
  • Reduced floor fixtures to improve flow through.

Have Questions?
 
Check out frequently asked questions about the Fleet Science Center's reopening.

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1875 El Prado
San Diego, CA 92101
(619) 238-1233

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to our generous sponsors

City of San Diego

 

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